Integrated Service Management
Local to global service management
Because we assign service technicians and engineers thougought North America, Europe, Asia, Australia, and South America, we know Service.
TPI SHOP has integrated service management which fosters better customer relationships, resource utilization and project cost management.
In addition to tracking the complete lifecycle of all servicing operations you also have access to:
Prioritization Decide what issues are urgent.
On Site Service Technicians can use mobile phones and tablets to track travel and on site work.
Customer Approval Once an issue is resolved, record a digital signature from the customer and email them a completed work form.
Issue Review Have your team review all issue details before you bill the customer.
Invoicing Built in invoicing tools streamline creation of invoices based on the already collected data.
Historical Records With quick access to all previous issues at a glance you can recognize and diagnose reoccuring issues for better continuity of customer care.
Customer Issue Tracking
Tracking customer issues electronically is the heart of the system. Identify & enter a customer issue instantly and follow it to completion.
List of in-house and sold equipment to record service and maintenance history.
Manage service jobs, shippers/packing slip.
Manage service requests from customers. Create demands for labor and parts for the service request.
View, manage, approve Service Quotes across your organization from anywhere. TPI SHOP lets you create professional quotes in multiple styles.
Run all service reports including service job details such as job costing.
Service Schedule Wallboard
Display upcoming service schedule and assignments.
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